Thank you for shopping with Vince Explores. This Shipping Policy outlines how we handle the processing, delivery, and tracking of your orders. By placing an order through our website, you agree to the terms described below.
Global Shipping
Vince Explores operates worldwide and delivers to most international locations. We strive to ensure timely and safe delivery of all orders, no matter where you are located.
Processing Time
Once your order is placed, it will be processed within 1–3 business days. During peak seasons, sales, or promotional periods, processing times may be slightly longer. You will receive an email confirmation once your order has been processed and shipped.
Shipping Method and Delivery Time
All orders are shipped using trusted courier or logistics partners. Estimated delivery times vary depending on your location:
- Local Deliveries: 3–7 business days
- International Deliveries: 7–21 business days
Please note that delivery times are estimates and may vary due to factors such as customs clearance, courier delays, or unforeseen events beyond our control.
Shipping Charges
Shipping costs may vary depending on your location and the size or weight of your order. Any applicable shipping fees will be clearly displayed at checkout before you confirm your order.
Cash on Delivery (COD)
Vince Explores offers Cash on Delivery (COD) as the only payment method. You must pay the full amount in cash at the time of delivery. Please ensure someone is available to receive and pay for the order at the shipping address provided.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details (where applicable). You can use the provided tracking number to monitor your order’s delivery progress.
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are correct at the time of placing your order. Vince Explores is not responsible for delays or non-delivery due to incomplete or incorrect addresses. If delivery fails because the recipient is unavailable or refuses to pay, re-delivery charges may apply.
Customs, Duties, and Taxes
For international shipments, additional customs fees, import duties, or local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at [email protected] with photos of the packaging and product. We will investigate the issue and assist you with a replacement or resolution. In rare cases of lost shipments, we will work with our delivery partners to resolve the matter.
Order Cancellations
Orders may only be canceled before they are shipped. Once dispatched, cancellations cannot be processed. You may refuse delivery if you no longer wish to receive the order, but please notify us in advance at [email protected].
Contact Us
For questions or assistance regarding shipping, please contact our support team:
Email: [email protected]